Dear Interval International Exchange Guests, Amended May 12, 2021
We look forward to having you vacation here at Harbor Ridge Resort in Southwest Harbor, Maine. As we and our state government monitor the coronavirus (COVID-19) and its impact to our owners, guests, employees, and community, please know yours and our safety and well-being are of the utmost importance to us.
Beginning May 1, 2021, Maine’s COVID-19 travel policy will automatically exempt all states, unless otherwise determined by the Maine CDC. If one or more states experience a spike in cases of highly contagious COVID-19 variants, the Maine CDC will apply its test or quarantine requirements to travelers to and from that state.
Please review the Keep Maine Healthy plan, which aims to protect the health of Maine people and visitors while allowing the opportunity for people to visit Maine and support Maine small businesses. All non-exempted guests to any Maine commercial lodging establishment, campground, seasonal rental, or short-term rental are required to complete a Certificate of Compliance prior to their stay. Harbor Ridge guests must present this completed form at check-in. As COVID-19 and its variants are ever changing in our nation and around the world, please understand that at any moment, the travel restrictions may change again in the upcoming months. Keep informed by viewing the Keep Maine Healthy website. Maine has mandated wearing a cloth face covering (PDF) in indoor and some outdoor public settings.
We ask that you let us know whether or not you will be arriving and on which day! We have been preparing for your arrival, as we follow the recommendations of the CDC and the government. It has been an overwhelming year, and we ask for your patience.
As you arrive, we ask that one member of your family enter to check-in at the Clubhouse. You will receive your welcome packet, and it will provide your unit number, internet access, restaurant information, and emergency numbers.
The Clubhouse amenities are open on a reservation basis one family at a time for 45 minutes. Staff will be available by calling the Front Desk from your townhouse or by coming to the Front Desk. The outside amenities may be used at your own risk.
We have amped up our sanitizing of your unit, and all used linens (including sheets, spreads, blankets, pillow protectors, mattress pads, towels, and shower curtains) will be completely replaced each week. The diaries have been removed, and the unit book can be viewed on our website.
Unfortunately, it is recommended that we not host our welcome breakfast, our wine and cheese social hour, and our S’mores activity. You are welcome to use the fire pit at your leisure within our posted guidelines.
Thank you for your continued understanding. Wash your hands, practice physical distancing, and stay healthy!!! We love our visitors, and we appreciate your cooperation and patience during these crazy times! We are all in this together! We look forward to having you safely enjoy your vacation.
Should you decide to cancel your exchange, you should contact Interval International by phone at 1-800-828-8200 to officially cancel the reservation and discuss different vacation opportunities. Interval International members should go to www.intervalworld.com to view its latest cancellation policies and to familiarize yourself with your options prior to calling them.