FAQ's

Questions Related to Townhouse

 

Questions Related to Inbound Guests

 

Questions Related to Owners

 

Questions Related to Townhouse

Does the resort have internet access?

Harbor Ridge has partnered with RedZone Wireless.  Wi-fi internet access is available in your townhouses and throughout the property.  Internet access costs $10 for your entire stay for all devices in your unit at Harbor Ridge.  The Front Desk Staff will provide the current password at check-in.  We are very thankful for RedZone’s great customer service.   RedZone is fast and reliable, as it controls the bandwidth that guests are able to use to maximize the speed for all Harbor Ridge guests surfing the internet.

 

Back to Top

 


 

What is the smoking policy at the resort?

Harbor Ridge is now a non-smoking resort effective January 1, 2014.  Guests will not be able to smoke in the units or on the balconies or patios of the units.  Harbor Ridge kindly asks that guests be at least 20 feet away from the buildings while smoking.  Non-compliance with the non-smoking policy will result in a $250 fee.  We look forward to having a non-smoking environment at Harbor Ridge.

 

Back to Top

 


 

Are pets allowed?

No, pets are not allowed on the property. The Acadia Woods Kennel is located about 8 miles from the resort, and you could take your pet out for the day. Disregarding this rule will result in a $200 surcharge and eviction. We kindly ask that you follow the no pet rule. There are guests and owners who are highly allergic to animals. Additionally, the resort incurs increased expenses due to damage caused by animals and extra cleaning needed after animals have resided.

Back to Top

 


 

Is there a good view from my townhouse?

The best views of the ocean and the mountains are from the clubhouse.  Most townhouses can see the mountains and a limited view of ocean from the upper level; but unfortunately, the trees are growing.  Guests continue to see deer and other wildlife regularly on the property.

Back to Top

 


 

What are the sleeping arrangements and layout of the unit?

The townhouses are three-story units. Most of our two-bedroom units meet the following description. On the upper level, the master bedroom has a king-size bed with a full bath. On the middle level (entry level) there is a fully-applianced kitchen, a living room with a pull-out sleeper sofa, and a half bath. The second bedroom is located on the lower floor with two full beds or a twin bed and a full bed.

Unit 51 is the resort's handicap accessible unit. The master bedroom has a queen size bed, the guest bedroom has two twin beds, and there is a pull out queen sleeper sofa in the living room. This unit is on one level and it only has one bath. There is a fully-applianced kitchen, along with a washer and dryer.

 

 

Back to Top

 


 

Can I exceed the maximum occupancy level?

All one-bedroom townhouses have the maximum occupancy of four (4); while the two-bedroom townhouses have the maximum occupancy of six (6). There will be a $10/day or $50/week charge applied for each person over the maximum occupancy number. Occupancy may be refused if the maximum occupancy number is disregarded.

Back to Top

 


 

What is provided in the kitchen?

There is a refrigerator, stove, microwave, dishwasher, blender, coffee maker, and toaster.  There are place settings for eight people, along with serving dishes, baking dishes, pots, and pans.  We now provide non-stick frying pans.  We provide a roll of paper towels, dishwashing liquid, dishwasher tablets, trashcan liners, a coffee starter pack, salt, and pepper.  Extras of these may be purchased at the front desk.  If you plan to cook or barbecue, you should bring tin foil, cling wrap, and zip loc bags. Guests may borrow the following items from the front desk as well:  a crock pot, rolling pin, bundt pan, electric griddle, electric mixer, cheese grater, grilling utensils, extra pots, or extra dinnerware.

Back to Top

 


 

Are linens and towels provided?

Yes, towels, sheets, blankets, and pillows are provided.  We also provide pool towels in your half bath to use at the swimming pool.

Back to Top

 


 

Do the units have air conditioning?

In 2015, Harbor Ridge installed heat pumps in the living rooms, which allows for air conditioning in the living room only.  The master bedrooms have ceiling fans and skylights.  Each unit also has a box fan for your benefit.  If the temperatures rise, we suggest to keep your blinds closed during the day and keep your windows open in the evening.  Temperatures generally drop between 10 - 15 degrees at night, and there is generally a light breeze here on the ridge.    

Back to Top

 


 

Do the units have hair dryers?

The units do have hair dryers in the master bedroom bathrooms and the guest bedroom bathrooms.

Back to Top

 


 

Questions Related to Inbound Guests

How do I get to the resort?

Follow Interstate I-95 to Bangor. Take the I-395 exit (Exit 182A) and go east. Take Exit 6A off I-395 onto Route 1A. Follow Rt. 1A into Ellsworth. At the intersection at McDonald's, go straight onto Route 3 and follow Route 3 approximately 10 miles. At the intersection of Route 3 and Route 102, follow Route 102 south for approximately 9 miles. This will bring you into Southwest Harbor. Upon entering Southwest Harbor, take a right onto the Seal Cove Road at the Norwood Square Shopping Plaza. At the top of the hill, take a left onto the Freeman Ridge Road. Harbor Ridge is about one-half mile on your left.

Back to Top

 


 

How far are you from major attractions and Acadia National Park?

Some of the hiking trails of Acadia National Park are only five minutes away. Access to the Park Loop Road is approximately 20 minutes away; while Bar Harbor is 25 minutes away. You can access whale watching cruises and harbor cruises from Bar Harbor from May through mid-October.  There are also boat cruises and schooner rides that leave from Southwest Harbor and Bass Harbor that are within 5 - 10 minutes of the resort.

Back to Top

 


 

Is the ocean accessible from the resort?

The ocean is a mile and a half drive from the resort. There is a walking trail to downtown that is approximately 1/2 mile.

Back to Top

 


 

Is there a restaurant on the premise?

We do not have a restaurant at the resort. There are many restaurants within a five-minute drive. Most restaurants are seasonal; however, there are a few open throughout the year. The resort does offer a continental breakfast on Monday mornings and a Wine and Cheese social hour on Wednesday evening.   We offer a campfire on Monday evenings in the summer and early fall, and we provide the marshmallows for roasting.

Back to Top

 


 

How far is it from various large cities?

From Boston, Massachusetts, it is 281 miles, which is approximately 5 and 1/2 hours.

From Portland, Maine, it is 178 miles, which is approximately 3 and 1/2 hours.

From New York City, it is 485 miles, which is approximately 8 and 1/2 hours.

Back to Top

 


 

What is there to do in the winter time at Harbor Ridge?

Most guests come to Harbor Ridge in the winter for rest and relaxation. The nearest downhill skiing and snowtubing mountain is Hermon Mountain, which is 90 minutes away. There are cross-country ski trails all around Mount Desert Island and Acadia National Park. Acadia National Park has the two-mile stretch near Sand Beach and Thunder Hole of the Park Loop Road open for enjoyment. Families will take their children sliding over to Kebo Valley Golf Course and ice skating at Glen Mary in Bar Harbor. You can ice fish on Long Pond and Echo Lake, or you can snowmobile the Acadia National Park Loop Road. The area attractions are generally not open during the winter. Some of the museums will open by appointment.

Back to Top

 


 

When is the peak season in which area attractions are open?

The Greater Acadia National Park area is highly seasonal. Many area attractions are only open from Memorial Day weekend to Columbus Day. Hiking trails are generally open year round pending weather conditions.

Back to Top

 


 

Check-in is between 4:00 and 8:45 pm. How do I check-in if I cannot arrive prior to 8:45 pm?

Please call the resort at 207-244-7000 to notify them that you need your unit left unlocked and a light left on. You may register and receive your keys at the Clubhouse after 8:00 am the next morning.

Back to Top

 


 

Is it necessary to call Harbor Ridge when I cannot come on my expected date of arrival or will not be using my week?

Yes. We appreciate knowing the expected date of arrival, as sometimes there are repairs that need to be done when guests are not occupying a unit. If we have not heard a guest's arrival plans, staff will leave a unit unlocked just in case an owner arrives after clubhouse hours. We like to keep our resort as secure as possible.

Back to Top

 


 

Do I need to purchase trip cancellation insurance?

It is beneficial to have it, especially in the case of flight cancellations, major illness, death, and jury duty.  You may have trip cancellation insurance on your credit card; however, your flights and reservations must be made with that credit card.

Interval International has recently launched an exciting new vacation exchange feature.  With E-Plus, members may change destinations, resorts, unit sizes, or travel dates as many as three times—up to 24 hours before check-in for an additional one-time fee of $49.00.  This fee is charged when the request is made.  Members can book their vacations with the peace of mind that if their travel plans change for any reason, they can retrade without any additional fees.   E-Plus is an attractive option for those who like to plan in advance yet like to keep options open.

Harbor Ridge management feels that the E-Plus option is more attractive than purchasing the insurance option.  If an owner purchases the insurance and needs to cancel his vacation, the owner does not get his week immediately back.  The owner must file a formal insurance claim.  If the owner’s claim gets denied, then the owner may receive their week back with restrictions.  The E-Plus benefit is a much more attractive option for flexibility and “insurance”  in the case vacation plans need to be changed for any reason.

Back to Top

 


 

Questions Related to Owners

What is the annual assessment this year and when is it due?

Float owners have a due date of January 1; fixed week owners of Weeks 1-26 have a due date of January 1; and fixed week owners of Weeks 27-52 have a due date of July 1.

The base maintenance fee for the occupancy year 2017 is $480. The property taxes vary depending on your week of ownership.

Weeks 2017 MF Base Every Yr Owner Property Tax Alternate Yr Owner Property Tax
1-6, 48-50 $480.00 $26.04 $34.60
7-17, 43-47 $480.00 $33.69 $36.78
18-42 $480.00 $56.65 $58.64
51-52 $480.00 $34.08 $37.66

 

The base maintenance fee for the occupancy year 2016 was $470. The property taxes vary depending on your week of ownership.

Weeks 2016 MF Base Every Yr Owner Property Tax Alternate Yr Owner Property Tax
1-6, 48-50 $470.00 $26.04 $34.60
7-17, 43-47 $470.00 $33.69 $36.78
18-42 $470.00 $56.65 $58.64
51-52 $470.00 $34.08 $37.66

The base maintenance fee for the occupancy year 2015 was $462. The property taxes vary depending on your week of ownership.

Weeks 2015 MF Base Every Yr Owner Property Tax Alternate Yr Owner Property Tax
1-6, 48-50 $462.00 $26.04 $34.59
7-17, 43-47 $462.00 $33.69 $36.78
18-42 $462.00 $56.65 $58.64
51-52 $462.00 $34.08 $37.65

The base maintenance fee for the occupancy year 2014 was $457. The property taxes vary depending on your week of ownership. 

Weeks 2014 MF Base Every Yr Owner Property Tax Alternate Yr Owner Property Tax
1-6, 48-50 $457.00 $26.04 $34.59
7-17, 43-47 $457.00 $33.69 $36.78
18-42 $457.00 $56.65 $58.64
51-52 $457.00 $34.08 $37.65

The base maintenance fee for the occupancy year 2013 was $437. The property taxes vary depending on your week of ownership.

Weeks 2013 MF Base Every Yr Owner Property Tax Alternate Yr Owner Property Tax
1-6, 48-50 $437.00 $27.14 $36.05
7-17, 43-47 $437.00 $35.11 $38.32
18-42 $437.00 $59.03 $61.10
51-52 $437.00 $35.51 $39.24

 

Back to Top

 


 

How do I pay my annual assessment?

You can mail a check or money order to Harbor Ridge Resort, PO Box 725, Southwest Harbor, Maine 04679. Please mark your unit and week number on the memo line.  You may call 207-244-7000 to pay by MasterCard, Visa, and Discover.  Harbor Ridge prefers that owners mail checks to keep credit card processing fees down.

Since it has proven helpful, owners can still opt to pay their 2017 maintenance fee in three payments.  The full amount is still due by the respective due dates of January 1 for Fixed Week Owners of Weeks 1-26 and all Float Owners and by July 1 for Fixed Weeks Owners of Weeks 27-52.  Additionally, annual year owners can set up payment plans for $50 per month to prepay next year's maintenance fees, and alternate year owners can set up a payment plan for $25 per month.  Please contact the resort staff to arrange the payment plans.  These payment plans are very helpful to owners' vacation budgets. We want to work with our owners to prevent them from paying late fees and collection fees, but more importantly, we want owners to use their timeshares for their vacations.  Our owners deserve vacations, and we're here to service you to maximize your vacation options.

Back to Top

 


 

Can Harbor Ridge sell my week?

Harbor Ridge Resort has a resale list; and we have begun a resale program. Owners must submit a Resale Listing Form to be included on the list. Any resort staff member can help buyers and sellers find each other. We will forward the list to anyone who requests it. The resort will prepare your deed work for $200.

Back to Top

 


 

Are there any getaway weekends now available at Harbor Ridge?

Getaway weekends will again be available beginning in December, as Interval has filled all deposited inventory from April to November.  Getaways are $95 for one night, $150 for two nights, and $199 for three nights.

Back to Top

 


 

How do I deposit my float week with an exchange company?

You may call us at 207-244-7000 or you can complete your reservation request form that came with your annual assessment invoice and return it to Harbor Ridge Resort at PO Box 725, Southwest Harbor, ME 04679. You will need to fill-in your name, address, phone, Interval Membership Number, and select Option 2-Deposit a Week with Interval International. The staff will notify the exchange company of your deposit.

Click here for the Float Reservation Request Form

Back to Top

 


 

Who should I call if I move?

You must call each of the following entities associated with your ownership:

1. Harbor Ridge Homeowners Association 207-244-7000

2. Interval International Membership Dept. 800-843-8843

It is the responsibility of each owner to contact each of the above companies when the owner has had a change of address, phone number, or email. Interval International does not notify the resort’s homeowner associations of address changes. It is costly to the association to utilize credit bureau services to locate owners. Please help us keep our records current, so we may inform you of happenings at the resort, mail your maintenance fees invoices, and give you friendly reminders of exchange system deposit deadlines. The staff cannot waive late fee and interest charges when the resort has not been properly notified of an address change. You may also email address changes to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Back to Top

 


 

Can we set up a payment plan for our maintenance fee during this financially difficult time?

Yes. On the October invoices, the payment plan is set up for $175 due on November 1, $175 due on December 1, and the balance due on January 1. The invoices mailed in April will have payment plans of $175 due on May 1, $175 due on June 1, and the balance due on July 1. If other payment arrangements are necessary, please call and speak with a staff member to work out a mutually agreeable plan. To avoid late fees, the payment arrangements must be made prior to the due date. Maintenance fees must be paid in full prior to the weeks being deposited with Interval International or occupancy at Harbor Ridge. Maintenance fees must also be paid to get assigned a float week.

Back to Top

 


 

Why does Harbor Ridge charge a $5.00 guest fee?

More use of the amenities increases the cost to operate the facilities—more cleaning, more chemicals in the pool and hot tub, more wear and tear on equipment. Thank you in advance for cooperatively paying the guest fees.

Back to Top

 


 

Why didn't Harbor Ridge verify our deposit?

Interval International sends a postcard or an email stating members need to contact Harbor Ridge when Harbor Ridge cancels or denies a recent deposit.

Owners must pay their maintenance fee in advance of the normal due date, if the deposit is being made in advance. Interval International will hold a deposit for 10 days to give owners a chance to contact Harbor Ridge to pay the maintenance fee. If the maintenance fee has not been set for the year being deposited, Harbor Ridge collects $470, and the balance due will be invoiced during the regular billing cycle. The deposit may also have been denied, because the deposit may be against a week that the owner does not own. For example, when an odd year owner deposits an even year week, we will deny or cancel that deposit.

Back to Top